{"id":9923,"date":"2024-08-29T06:30:48","date_gmt":"2024-08-29T06:30:48","guid":{"rendered":"https:\/\/naturaljovid.com\/shipping-policy\/"},"modified":"2024-08-29T06:30:50","modified_gmt":"2024-08-29T06:30:50","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/naturaljovid.com\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||5px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.23.1&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;3%||31px||false|false&#8221; custom_padding_tablet=&#8221;14%||2px||false|false&#8221; custom_padding_phone=&#8221;20%||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Shipping Policy&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf48b;||fa||900&#8243; icon_color=&#8221;#63492F&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;45px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h1&#8243; header_font=&#8221;|||on|||||&#8221; header_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.23.1&#8243; text_font_size=&#8221;16px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||5px|||&#8221; custom_padding=&#8221;||17px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Purchases made in our online store are shipped by <strong>MRW and\/or Correos.<\/strong> Once the order has been placed and payment has been received in our bank, always on working days, your order will be delivered within 24 to 48 hours. Some items may take longer but are in stock, in which case you will be notified by email.<\/p>\n<p><span style=\"color: #a9c24a;\"><strong>Andorra<\/strong><\/span><\/p>\n<ul>\n<li>The shipment will be carried out by the transport company MRW.<\/li>\n<li>Shipping form: Delivery address.<\/li>\n<\/ul>\n<p><span style=\"color: #a9c24a;\"><strong>ESPA<\/strong><strong>\u00d1<\/strong><strong>A<\/strong><\/span><\/p>\n<p><strong>Shipping conditions<\/strong><strong>\u00ed<\/strong><strong>Conditions of shipment for Pen<\/strong><strong>\u00ed<\/strong><strong>nsula:<\/strong><\/p>\n<ul>\n<li>Delivery at home: The shipment will be made by The courier company MRW. The delivery time at home will be 48 hours (working days) and depending on the target population and delegation, MRW could take up to 72 hours.<\/li>\n<li>In some cases and depending on the availability of the product, our incident team will contact you to give you a solution and to inform you of the delivery time when the selected product is available.<\/li>\n<li>The courier company usually delivers in business hours, so if you have any schedule preference for delivery between tomorrow or afternoon you can indic\u00e1rnosla in the commentary of the order and MRW will try to meet you as far as your route possibilities and Schedule.<\/li>\n<li>To guarantee the quality of our shipments, these are made by leading couriers in the transport sector. Shipments may be subject to delays to other causes of the agency, but the company will contact the customer to inform you if it is the case.<\/li>\n<\/ul>\n<p><span style=\"color: #a9c24a;\"><strong>INTERNATIONAL ORDERS<\/strong><\/span><\/p>\n<p><strong> <\/strong>For shipments to all other countries, the following rules apply:<\/p>\n<ul>\n<li>Don&#8217;t ask for items that are illegal to import in your country.<\/li>\n<li>Laws vary in each country. It is your responsibility to check with the Customs office to see if your country allows the shipment of our products. The consumer has the obligation to pay the corresponding taxes of his purchase in his country.<\/li>\n<li>If the parcel is confiscated by Customs for any reason and we do not receive the package back, we will not reimburse you for your money. If we receive the package, we guarantee that we will return the cost of the product, reducing shipping costs.<\/li>\n<li>You pay the shipping costs based on the weight of the package and the destination. <strong>For a purchase outside Andorra and<\/strong><strong>Spain<\/strong>, please contact us by email for your order and we will inform you of the shipping costs.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto||auto|false|false&#8221; custom_padding=&#8221;0px||10px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0%||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_image src=&#8221;https:\/\/naturaljovid.com\/wp-content\/uploads\/2019\/04\/atenci\u00f3n-cliente-naturaljovid.png&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; alt=&#8221;Attention-Client-Naturaljovid&#8221; title_text=&#8221;Attention-Client-Naturaljovid&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ff9900;\"><strong>DELIVERIES : !<\/strong><strong>IMPORTANT!<\/strong><\/span><\/p>\n<p>The management of orders and<strong> deliveries are made from Monday to Friday from 9 am to 6 pm<\/strong>, depending on the transport agency. <strong>We do not accept returns on orders that have already left the warehouse.<\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><span style=\"color: #ff9900;\"><strong>RETURNS OR DAMAGES: \u00a1 !<\/strong><strong>ATTENTION<\/strong><strong>\u00d3<\/strong><strong>N!<\/strong><\/span><\/p>\n<p>Before accepting the package:<\/p>\n<ul>\n<li>Verify <strong>IN FRONT OF THE CARRIER <\/strong>the integrity of the packaging and the number of packages to be delivered. (You can&#8217;t open the packaging, it&#8217;s just see the outside part)<\/li>\n<li>If the packaging shows visible damage (folds, tears, bumps, etc.), <strong>SIGN INDICATING THE<\/strong><strong>SPECIFIC<\/strong><strong>DAMAGE<\/strong>, indicating the reason on the carrier&#8217;s proof of delivery (e.g. &#8220;I sign with reservation indicating breakage of the packaging, folding, etc.).<\/li>\n<li>ALWAYS ACCEPT THE ORDER to be able to proceed with the claim for damage.<\/li>\n<li>Even if the packaging is intact, if the material is damaged, we request that <strong>the<\/strong><strong>damage<\/strong> be <strong>NOTIFIED<\/strong><strong>WITHIN 24 HOURS FROM<\/strong><strong> <\/strong><strong>.<\/strong><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-19px|auto||auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>For any questions, do not hesitate to contact us at <strong>info@naturaljovid.com<\/strong> or call us at <strong>0034 93 459 0707 , <\/strong>or if you are in Andorra at <strong>00376 390093.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Purchases made in our online store are shipped by MRW and\/or Correos. Once the order has been placed and payment has been received in our bank, always on working days, your order will be delivered within 24 to 48 hours. Some items may take longer but are in stock, in which case you will be [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9923","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/pages\/9923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/comments?post=9923"}],"version-history":[{"count":2,"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/pages\/9923\/revisions"}],"predecessor-version":[{"id":9925,"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/pages\/9923\/revisions\/9925"}],"wp:attachment":[{"href":"https:\/\/naturaljovid.com\/en\/wp-json\/wp\/v2\/media?parent=9923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}